Customer support The HighLow team has a very robust customer support desk which can be reached using several channels. HighLow is a regulated broker.
The left-hand tab allows users to search for assets and markets to trade in, and there is a favorites area for finding most traded assets. The main chart updates with the latest market prices once an asset is selected, and also on display is trader sentiment and the countdown to expiry for placing a trade. The platform is easy to use, with clear trading buttons and the option to change trade size and select trade direction. A great function is the price graph, which will display the direction in which the market has to move for trades to be successful.
This is especially helpful for beginners, and helps reduce first-timer mistakes. The options for depositing money into a HighLow trading account are varied, and users can be reassured that funds are held in a separate trust account, not in the company bank accounts. Wire bank-transfers will clear into accounts the same day, as will credit card and Neteller deposits.
Traders from all over the world can experience this site, with exception of those who are located in the United States. The HighLow site is available in English as well as Japanese.
It also has a clear and direct interface so that users of all skill levels are able to navigate the site easily. The current assets available on HighLow are indices and currency pairs and there are more than 80 assets that you can choose from. HighLow features a free demo account which allows you access to the entire website on demo mode. The demo account is completely separate from your live trading account. In addition to the web-based trading platform, you can also experience HighLow through an app on your smartphone.
This app can be used on both Android and iOS operating systems. For added flexibility, it is possible to deposit using credit and debit cards, wire transfers as well as Neteller.
Once your account is funded with the cashback, you can withdraw it after the first trade. Assets available The following assets can be traded on HighLow.
Deposits and Withdrawals HighLow prides itself on offering several methods of transaction, so that traders can start trading with the company. However, transactions may take days to complete. Neteller is the only international digital wallet platform available to HighLow users.
Transactions are processed instantly. These methods allow transfer of funds using their wallets, by bank wire or by card, as they all integrate with these methods of transaction. Customer support The HighLow team has a very robust customer support desk which can be reached using several channels. Here are the methods by which you can reach the customer support system: A dedicated Australian phone support number is available on weekdays between The number is There is also an online contact form.
Generally speaking, HighLow does not have a very good customer support system and this area needs to be vastly improved upon. Extra features and resources Here are some extra features on the HighLow platform: Traders also get periodic cashbacks on trades, which are all redeemed into cash that can be withdrawn from the trading account.
There is an option trading schedule which details the trading hours of each binary options asset listed on HighLow. Verdict HighLow is simply put, one of the best binary options brokers in the business. HighLow is a regulated broker. Regulation provides the perfect environment for transparency. HighLow offers some of the best industry payouts.